Three Advanced Notification Features that Your Site Uptime Monitoring Vendor MUST Deliver
To say that site uptime vendors deliver notifications is about as insightful as saying that cars have steering wheels, planes have wings, or TikTok videos have cringe. It’s a given.
But this doesn’t mean that all vendors use the same notification playbook. Some vendors offer basic (read: superficial) notification features, while others offer advanced notification features that include:
- Multiple Notification Methods
Within minutes of unresponsive site behavior (and after verification that the issue is not a “false positive”), a designated individual in your organization — such as a sysadmin, network specialist, etc. — should be notified of the problem via email, text and/or automated phone call. The use of multiple notification methods increases the chances of a quick response.
- Customizable Notifications
If a detected failure continues, you have the ability to configure your monitor settings to notify even more members of your team, or other departments. This assures you that long-lasting events get all the eyes on them as needed.
- Comprehensive Site Issue Notification
There is more to site uptime than just availability. In other words: a site may be online and accessible, but certain processes within the site — such as those involving checkout, signing-in, customer portals, etc. — may be malfunctioning. You need to be notified of these issues as well, since they can be just as costly and damaging to your reputation as your entire site going down.
The Bottom Line
Site uptime notification is essentially about one thing: discovering issues BEFORE your customers and visitors, so that you can rapidly target and solve the problem(s). Choosing a vendor that checks both of these boxes is not only a good idea, considering the potential costs and consequences to your revenue and reputation, it is a mandatory move.
AlertBot’s advanced notification feature supports: multiple notification methods (email, text and phone), automatic notification escalation, and comprehensive site issue notification. Discover why leading organizations around the world choose AlertBot. Launch your free trial.
“We’ve been using AlertBot for over eight years now. We were sick of finding out about problems with our website from end users first. While there are varying levels of complexity to AlertBot monitors, even the simple alerts let us know almost instantly when we have an issue. The prioritization of alerting groups and timing allow us to automatically escalate the notifications if someone is not immediately able to respond.” – Chris C., IT Director
Read other verified customer reviews here!
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